Service Desk Engineer

Responsibilities

As a service desk engineer, you will be responsible for ensuring customer satisfaction in every step of our service delivery process.

  • Follow-up of software and data issues with devops team and customers to ensure that their needs have been met
  • Document diagnostic steps and communications with the customer as you troubleshoot the reported problem
  • Investigate and use of a knowledge base to find the correct solution to problems raised by customers.
  • Build and empower knowledge base of issues/incidents in software and datasources
  • Track detailed information about each customer’s service need in an incident management system
  • Report on service level to service delivery manager

Profile

If you have a learning attitude, you are very welcome here! The must-haves we are looking for are:

  • IT background or proven interest in technologies and software development
  • Experience in a software support role and ambition to grow into service delivery
  • Able to document problem and solution in a clear and understandable way
  • Experienced in use of Microsoft Office tools
  • Past experience in support role is a plus
  • Knowledge of JIRA is a plus

The skills that make a great service desk engineer and valuable colleague are:

  • Quick learner
  • Strong problem solving and research skills
  • Team player
  • Strong communication skills, ability to create buy-in at all levels (customers and colleagues)

Our offer

As a fast moving company with cutting-edge technologies, we invest in durable and interesting careers.

We aim for continuous development by mapping your professional growth on the opportunities within Be-Mobile.

You’ll feel at home if you share values like integrity and open feedback.
Our young, trustworthy and passionate team players are curious to get to know you! Are you as well?

We provide a very interesting total remuneration package, flexible working hours and healthy team initiatives, which we will explain during the selection process.

Apply now!

Do you recognize yourself in these requirements?

Apply now! Send your motivation and Cv to HR@be-mobile.com and we’ll get back to you as soon as possible.

Looking for more information, feel free to contact Delphine De Groote on 0486/20 69 90 or Elke Rottier on 0468/21 55 76.

Apply now!

Other career opportunities

Who are we?

We are a Belgian company, with headquarters in Ghent. Be-Mobile is also a European market leader in smart mobility solutions:

  • We are developing and selling technological solutions to fight traffic jams, by using the power of connected vehicles and travelers to measure and manage the traffic flows.
  • On top we offer advanced solutions for parking guidance, electronic toll collection, multi-modal route planning and electronic fare collection.
  • Control your mobility: By doing so we are giving travelers, cities, road authorities, parking operators and logistic companies control over their mobility processes:

Founded in 2006, Be-Mobile has grown from a Belgian traffic provider under the brand name “Touring Mobilis” to an international player operating mainly in Europe. Since March 2016 Proximus became the majority shareholder of Be-Mobile, after the fusion of the companies Be-Mobile, Flow and Mobile-For.

For more information please visit our website www.be-mobile.com or get in touch with us.

2019-01-29T11:47:32+00:00