As a Customer Support for the MPS team at Be-Mobile you will provide second line support on our mobility payment platform (branded 4411) and our e-permit solutions for electronic parking permits.
You will provide second line support to our clients (mainly local governments) and end-users answering their questions and troubleshooting their issues.
You will administrate payments, adjusting in incomplete or erroneous payments.
After a period of training you can assist in new projects and configuration of new clients as well as analyzing and documenting more complex issues with software for third line support to resolve.
You will report to the program manager, helping him in continuously improving quality, service and client satisfaction.
The skills that make a great customer support colleague are:
Experience in a customer support function, preferably within a technical (software) environment
Excellent verbal and written communication skills
Client-oriented, focused on client satisfaction and improvement of service
Efficient and focused in your work
You are flexible and can cope with (changing) priorities and meet deadlines
If you have the learning attitude, you are welcome here!
Team spirit is top priority for you
Positive mind and ‘can do’ attitude
Driven towards results, efficient and focused in your work
Eager to learn and continuously improve yourself
If you recognize yourself in these requirements, we are happy to hear from you!
You will work in a young, dynamic and enthusiastic team, where you will be part of our ambitious expansion plans. We provide a very interesting total remuneration package, which we will explain during the selection process.
We are a Belgian company, with headquarters in Ghent. Be-Mobile is also a European market leader in smart mobility solutions:
We are developing and selling technological solutions to fight traffic jams, by using the power of connected vehicles and travelers to measure and manage the traffic flows.
On top we offer advanced solutions for parking guidance, electronic toll collection, multi-modal route planning and electronic fare collection.
Control your mobility: By doing so we are giving travelers, cities, road authorities, parking operators and logistic companies control over their mobility processes:
Founded in 2006, Be-Mobile has grown from a Belgian traffic provider under the brand name “Touring Mobilis” to an international player operating mainly in Europe. Since March 2016 Proximus became the majority shareholder of Be-Mobile, after the fusion of the companies Be-Mobile, Flow and Mobile-For.
For more information please visit our website www.be-mobile.com or get in touch with us.